While most teams acknowledge that insight generation is important, most MSL team leaders do not apply adequate resources and time to the activity. If you consider your system investments, the time you spend providing training, how much coaching is provided by...
Have you ever worked behind a cash register? It is probably one of the most terrifying roles in the workplace if you haven’t been trained appropriately. My first job was at a grocery store when I was 15 years old. I was responsible for pushing in the carts and...
Over the last year, I have had several leaders tell me their stories of frustration when their teams do not follow the direction that appears to be straightforward and the benefits to them are common sense. Wait until you see the video below that makes the point. As...
As a business leader, you will eventually be responsible for selecting a vendor to help with the implementation of a system critical to your business. The vendor may be an external software provider, a consulting company, or a team from your internal IT department....
Having MSLs involved in your home office projects can be extremely beneficial to everyone involved. As a project owner, you benefit by ensuring that you have the field’s perspective on how something should work, gaining KOL perspective from those who interact most...
I recently participated in a training for the roll-out of Veeva for a medical team at a large pharma company. At first look, the trainer had many of the qualities you would hope for in a trainer. He was fluent in the content, passionate about teaching it, and...
